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Customer Operations
February 15, 2024
While completing step 5 on the add bank account SOP, what field do we fill in to provide our reason for the bank account change?
February 15, 2024
If the primary KYC specialist is not available to approve the new bank account, who is another KYC specialist that can approve?
February 15, 2024
Who is the KYC specialist to approve the new bank account uploaded to the merchant dashboard?
February 15, 2024
Where can I find the SOP to add a bank account to the merchant dashboard?
February 13, 2024
When confirming a transaction reference using the Power BI tool, what do I need to verify?
February 13, 2024
Where can I locate the Power BI tool to extract a transaction?
February 13, 2024
When looking for a transaction reference for a merchant what Power BI tool can be used?
November 27, 2023
Can I redeem a Kazang voucher on the Ozow Payment flow?
November 27, 2023
When editing a site on the merchant dashboard and navigating to the Bank API’s section, what does it signify if the “exclude from settlements” option is selected under Capitec?
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