Customer Operations

May 6, 2024

How does the customer authenticate when using the Nedbank Direct EFT API?

February 15, 2024

Where do you find the escalation processes for any of the products at Ozow?

February 15, 2024

Why is it crucial for Ozow to complete KYC on our merchants?

February 15, 2024

When you escalate a case to the fraud team and you waiting for feedback, who do you reach out to in Customer Ops?

February 15, 2024

Where do I find what merchants have been enabled for Voucher Redemption?

February 15, 2024

After submitting the new bank details you will be required to reach out to the relevant team via MS Teams. What is the name of the group in MS Teams to reach out to the KYC specialists?

February 15, 2024

While completing step 5 on the add bank account SOP, what field do we fill in to provide our reason for the bank account change?

February 15, 2024

If the primary KYC specialist is not available to approve the new bank account, who is another KYC specialist that can approve?

February 15, 2024

Who is the KYC specialist to approve the new bank account uploaded to the merchant dashboard?