Customer Operations

June 14, 2024

What is the purpose of the “Responses” section in the payout details view?

June 14, 2024

How are the Payout verification attempts scheduled by OZOW?

June 14, 2024

What is the maximum number of times OZOW will attempt to verify a payout?

June 14, 2024

How does OZOW obtain the decryption key for the encrypted account number during the verification process?

June 14, 2024

What is the purpose of the “PTI” files received from Nedbank?

June 14, 2024

If the “FTI” block is not green from Tuesday to Saturday, what does it indicate?

June 14, 2024

What does the “FTI” file represent in the Nedbank CPS graph on the payouts dashboard?

June 14, 2024

What is the term used by Nedbank for the period between 11 PM and 4 AM when they don’t accept payment instructions?

June 14, 2024

If there is a long period of no colored blocks in the Nedbank CPS graph on the Payouts dashboard, what should be done?